---
id: TS-1
title: Troubleshooting
group: Troubleshooting
summary: A few things that can go wrong, and what to do
keywords: [help, problem, camera, permission, local network, radar, no people, upload, keep open, storage, full, shake, tv, mirroring, pin, film gone, not on the web, write to us]
---

## "Camcorder needs the camera."

You turned the camera off for Camcorder. Turn it on in the iOS Settings app, under Privacy & Security, then Camera.

## Phones nearby do not show up

- Each phone has to open the radar to be found, and a phone stays findable only until its app closes.
- If you see *Camcorder can't look for phones*, tap **Open Settings** and turn on Local Network for Camcorder.
- A hollow dot is someone with no clips. There is nothing to bring in from them.

## The picture bounces when I press something

That is the app refusing: it gives a small shake rather than a message. The usual reason for a press or an export is that the phone is out of room. Free up some storage and try again.

## An upload stopped

The first part of an upload needs the app open, and it goes on when you come back. If it failed, **Transfers** has **Try again**. A film may also be waiting for Wi-Fi, if you chose that.

## "This film is not on the web any more"

Its publisher took it down, or it left the web when a plan ended. If it was yours, see *Hosting Plans* (PUB-2).

## A channel asks for a PIN again

The publisher used **Revoke everyone**. Ask them for the new PIN.

## The TV shows my phone's whole screen, or nothing

Screen Mirroring must be on, and the sound must be going to the TV. Open a film on the phone: until then the TV says *Choose a film on your phone*.

## Lips and voices do not match on a TV

See *TV sound sync* in *The television* (TV-1). If it says *Couldn't hear the TV*, turn the TV's volume up. If it says *Couldn't see the TV*, hold the phone up facing it.

## Anything else

Open Settings on home and use **Write to us**. A person reads every message. If it would help, share a report from **Diagnostics** too.