Troubleshooting

"Camcorder needs the camera."

You turned the camera off for Camcorder. Turn it on in the iOS Settings app, under Privacy & Security, then Camera.

Phones nearby do not show up

• Each phone has to open the radar to be found, and a phone stays findable only until its app closes.
• If you see Camcorder can't look for phones, tap Open Settings and turn on Local Network for Camcorder.
• A hollow dot is someone with no clips. There is nothing to bring in from them.

The picture bounces when I press something

That is the app refusing: it gives a small shake rather than a message. The usual reason for a press or an export is that the phone is out of room. Free up some storage and try again.

An upload stopped

The first part of an upload needs the app open, and it goes on when you come back. If it failed, Transfers has Try again. A film may also be waiting for Wi-Fi, if you chose that.

"This film is not on the web any more"

Its publisher took it down, or it left the web when a plan ended. If it was yours, see Hosting Plans (PUB-2).

A channel asks for a PIN again

The publisher used Revoke everyone. Ask them for the new PIN.

The TV shows my phone's whole screen, or nothing

Screen Mirroring must be on, and the sound must be going to the TV. Open a film on the phone: until then the TV says Choose a film on your phone.

Lips and voices do not match on a TV

See TV sound sync in The television (TV-1). If it says Couldn't hear the TV, turn the TV's volume up. If it says Couldn't see the TV, hold the phone up facing it.

Anything else

Open Settings on home and use Write to us. A person reads every message. If it would help, share a report from Diagnostics too.